Política de envío
🚚 Shipping Policy – PMMNAPOLES.COM
At PMMNAPOLES, we take our shipping process seriously. Our commitment is to deliver your order quickly, reliably, and with full transparency. Below you'll find everything you need to know about how we handle shipping.
⏱️ Order Processing Time
- Our standard processing time is 1 to 3 business days.
- In most cases, your order is processed within the first 24 to 48 hours.
- Once processed, you'll receive a tracking number automatically via email.
🚚 Shipping Methods and Estimated Delivery Times
We ship from local U.S. warehouses and external 3PL fulfillment centers, depending on the product category.
📦 Summary of Shipping Options
| 🏷️ Shipping Type | ⏱️ Estimated Delivery Time | 🚛 Free Shipping* | ⚡ Express Available |
|---|---|---|---|
| Local (USA) Standard | 2 to 9 business days | ✅ From $29.99 | ✅ 1 to 6 business days |
|
3PL (External/ International) |
7 to 14 business days | ✅ From $29.99 | ✅ 5 to 9 business days |
*Free shipping is available on orders over $29.99 (standard shipping only).
📍 All timeframes are estimates in business days (Monday–Friday).
📦 All orders include valid tracking numbers and delivery verification.
💰 Shipping Costs
- 🟢 Free shipping on orders over $29.99.
- 🟡 A flat fee of $2.99 USD applies to orders under $29.99.
- Shipping costs are automatically calculated at checkout based on:
- Order volume
- Delivery address
- Shipping method (standard or express)
- 🎁 We occasionally offer free shipping promo codes to selected clients.
- ⚠️ Promo codes do not apply to express shipping services.
🌍 Shipping Zones & Restrictions
We currently ship to continental United States only.
- P.O. Boxes
- Military or diplomatic addresses (APO/FPO/DPO)
- Alaska, Hawaii, Puerto Rico or U.S. territories
🔓 Need a custom or international order?
Contact us at info@pmmnapoles.com — our team will review your case and provide a tailored solution.
We’re actively working on expanding our international shipping services.
📦 Delivery Issues
- If your order is marked as “delivered” but not received:
- Check your front door, mailbox, porch, or building reception.
- Ask neighbors, roommates, or doormen.
- Wait 24 more hours — carriers sometimes mark as delivered before actual drop-off.
- If your order arrived damaged or incorrect:
- Report it within 48 hours of delivery.
- Email us at info@pmmnapoles.com with your order number, photos of the packaging and the issue, and a brief explanation.
🛡️ We are not responsible for stolen, lost, or mishandled packages after the carrier marks them as delivered.
❌ Cancellations, Modifications & Address Verification
- Orders can only be cancelled or modified within the first 12 hours after purchase.
- After that, the order enters preparation and cannot be cancelled or edited.
- 📍 All shipping addresses are automatically verified by our system. Invalid, incomplete or mismatched addresses (with USPS, UPS, etc.) may lead to automatic cancellation.
- We are not responsible for failed deliveries due to customer-provided address errors.
⏳ Delivery Timeframes & Exceptions
- Shipping timeframes are average estimates based on real logistics data.
- Possible external delays may include:
- High shipping volume (seasonal or promotional periods)
- Severe weather or natural disasters
- Carrier delays or scanning issues
- Regional or local logistical problems
🔄 We’ll keep you updated in case of any delay.
🕒 A reasonable delay does not constitute a breach of responsibility by PMMNAPOLES.
🔁 Shipping-Related Return Cases
- This policy only covers issues directly related to shipping (e.g., product damaged during transit, tracking shows delivery but not received, etc.).
- Report within 48 hours of delivery and include supporting photos.
- ⛔ We do not accept return requests for:
- Buyer’s remorse
- Wrong product chosen
- Any issue not directly related to shipping
📩 Email us at info@pmmnapoles.com
🛡️ Each case is reviewed individually. We reserve the right to accept or decline return requests that do not meet our policy conditions.
🔎 Track Your Order
- A tracking number will be emailed to you after your order has been processed.
- Some carriers take 24–48 hours to update the tracking status online.
- If your tracking:
- Is not active after 48 business hours
- Has no updates for more than 4 business days
- Or shows unclear/conflicting info
📬 Contact & Support
💬 For any questions or additional assistance, visit our Contact Page.
📅 Policy Updates
We reserve the right to update or change this Shipping Policy at any time without prior notice.
All changes will be published on this page and take effect immediately.
Last updated: November 9, 2025
💎 Thank You for Choosing PMMNAPOLES
We don’t just sell products — we deliver commitment.
Every order represents a promise of quality, responsibility, and on-time delivery.
🛍️ Your satisfaction is our priority.
— The PMMNAPOLES Team
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