Return and Refund Policy

At PMMNAPOLES.COM, operated by Global Nexos LLC, we strive to ensure customer satisfaction by offering clear and fair return and refund policies. Please review the following guidelines:

To initiate a return, please visit our Return Center

Return Conditions

• Customers have 30 days from the date of receiving their order to request a return.

• Returned products must be in perfect condition, unused, undamaged, and in their original packaging, including all tags and accessories.

Accepted Reasons for Return

• The product was received damaged or defective.

• The product was the wrong size or did not fit.

• The product does not match the description provided on our site.

Return Process

• Customers must contact us at info@pmmanapoles.com or call +1817-855-9058 to initiate the return process.

• Specific instructions for returning the product will be provided upon request.

Return Shipping Costs

• All returns are free for the customer.

• A prepaid return shipping label will be provided to facilitate the return.

Refunds

• Once the returned product is received and inspected:

  • If it meets the conditions outlined above, a full refund will be issued to the original payment method.

  • Refunds typically take 10 business days to appear, depending on the payment provider.

Non-Returnable Items

• Used, damaged, or altered products after delivery are not eligible for return.

• Sale or clearance items are not eligible for return unless they arrive defective or damaged.

Orders Not Processed

• If an order cannot be processed within 1 to 5 business days due to supplier or logistical issues beyond our control, an automatic full refund will be issued.

• Optionally, a discount code for a future purchase may be provided as a gesture of goodwill (not mandatory).

Important Notes

• Customers are encouraged to retain their return shipment tracking information until the return process is complete.

• For damaged products, photographic evidence may be required to expedite the resolution.