Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- It must be in the same condition that you received it.
- It must be unworn or unused, with tags, and in its original packaging.
- You’ll need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at contactocalidad@pmmnapoles.com. Please note:
- Returns will need to be sent to the following address: [INSERT RETURN ADDRESS].
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contactocalidad@pmmnapoles.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged.
- You receive the wrong item.
This allows us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products).
- Hazardous materials, flammable liquids, or gases.
We also cannot accept returns on:
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. To qualify:
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved:
- You’ll be automatically refunded on your original payment method within 10 business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactocalidad@pmmnapoles.com.
